Shipping Information
FREE delivery for all orders over 150 BGN. All orders are sent by courier company Econt.
Orders for gr. Sofia, received in the system after 12.00 on the current working day, will be delivered within 48 hours from the time of receipt of the order. In the event that an order for the town of. Sofia is received in the system on Friday after 12.00, it will be delivered by the end of the second working day of the following week – Tuesday.
To orders directed outside the city limits. The delivery fee calculated by the Econt application is automatically added to orders placed outside Sofia. For those received before 12.00 a.m., dispatch is arranged on the same working day and arrival to the recipient is expected within 72 hours, depending on the workload of the courier company Econt. For orders received after 12.00 on the same working day, we ensure dispatch at the earliest within the next day and arrival to the recipient within 96 hours depending on the conditions of the courier company Econt.
Return or exchange
Upon receipt of the goods, you have the option to open your parcel and make sure that the product is the one that you stated in the order, as well as making sure that nothing is broken.
If there is a discrepancy between the goods you have received and the goods you have ordered, please contact us on +359 886 376 704 so that we can check and find a solution.
If you find a damaged or broken product, please take a picture, email it to sоfiawinewalk@gmail.com and call us immediately at. +359 886376704. You can return the product back to our office at no extra charge. Please describe all your comments and what you are not satisfied with in the delivery note in the presence of the supplier or courier. The return of damaged or broken goods at the time of delivery is at our expense.
No return or exchange is possible after delivery.
Please always provide a correct and accurate address, contact person and/or telephone number when submitting your request. We shall not be liable for inaccurate performance of the order as a result of incorrect information submitted. If the goods are handed over to a third party on your behalf and are not mentioned in your order, you lose your right to claim.
If you have a voucher ?
The voucher can be redeemed for all products offered online at sofiawinewalk.com When ordering, enter the PERSONAL CODE, given only to the recipient, which activates the amount of the voucher (150, 200, 250 or 300 BGN).
* If the amount of the selected products is no-lower than the value of the voucher, the difference will not be refunded. If the amount is greater than the value of the voucher, the difference is payable. The voucher cannot be redeemed for cash.
” You can use the code for up to 180 days from the date you receive it. The code is deactivated after the expiry date.
* The voucher can be used for orders with delivery only in Bulgaria
* As the voucher code is single use, the voucher amount must be used in full.